Originally Posted by
Sazzy
It's almost like everyone thinks in their own way and communication is hard.
Buuuuuuut also; Apparently it's incredibly hard to imagine the average IQ level or experience of those users. One of our users didn't know how to put her text in bold and when asked why she didn't click the bold B to do it, she said she didn't know what that button did and didn't want to click on it. She was 24, it wasn't even some old lady that never saw a computer before. That bold B button is pretty much standard in every text program there is and even any website that has some form of text input that allows markup. It even comes with a tooltip that says "Bold". Has she never ever, during her studies, opened MS Word before? How did she even graduate? I'm not calling her stupid but that level of ignorance is completely beyond me. While programmers do struggle thinking like their average user population (UI/UX is a big role and a job/specialization on its own these days for a reason), I feel like half of these people are completely beyond any help or best intentions from the developers side. It's definitely a problem on both ends.
(Not pointing at you here, yoco, as your questions are usually already fairly technical and hard to resolve :lol: )