View Full Version : GTX 470 Problem - freeze , BSOD , error nvidia driver
Hello i am putting my problem here, maybe someone can try to give same helps to my problem.
I just came from NY(i live in brasil) with my recently bought MSI GF GTX 470 and a Corsair HX850W, i had installed both of them no problem, when i install the nvidia driver for my vga i am getting some socking problem that make me do a hard reset, or just getting msg how can be see in image 1
Note the error on the image 1 is when i was using thre driver that i downloaded from MSI, but the same error i was getting for the newest , the beta too.
i read somewhere to use driver sweaper in safe mode to remove old driver and than install the new on , i have do it but the problem is now i get freeze and BSOD
all this problem was in IDLE, so i was not using 3D Application
any suggestion?
erro problem
http://img101.imageshack.us/img101/3757/72573003.jpg
temperature on idle
http://img708.imageshack.us/img708/5594/42062797.jpg
my system config:
Mobo: Asus P5e
Mem:6GB ddr2 (2x2gb corsiar)+(2x1gb OC-Z)
proc: CD2 E6750 @2.66 GHz
VGA: GF GTX 470 - MSI
Power Supply: Corsair HX850W
some additional info:
i am using dual view primary monitor 1680 X 1050 (22") and a 1024 x 768 (15")
kaspersky internet security 2011
advanced system care pro
MSI afterburner last version
Thanks for help
Raffaello
Hi,
congratulations on your new card,
I've got something to say,
as you can see, this isn't a hardware specific forum, so in order to have better chances to get a reply,
post this in Tom's hardware or overclocker's 3d or guru3d forums or MSI's own forum if they have one
also try posting at nvidia's forum, they MUST have a solution for this..
------------
This used to happen for me, it was driver related,
i think i solved it by installing the inno3d(my card manufacturer) stock driver from the provided CD, then install Nvidia's latest non-beta driver!
Fisrt of all clean all nvidia drivers with driver sweeper and install the latest Nvidia driver for your GTX 470 from Guru3d .
play a few games and check if this error is reproduced in games as well . Check your Graphics card temperature immediately after this error is reproduced . if temperature is very high (around 90-95) , it means your card is getting heated very quickly then increase your default fan speed to around 75 % .
BUT
if this error occurs frequently even if temperature is lower than 90 or your getting artifacts in your games , than maybe the Ram of your GTX 470 is corrupt and your card is defective . you may need to replace the defective card asap if it is under warranty .
In case you're running Vista (info is not supplied), this is a known Vista bug with not much to do against it which has been there from the start. I suggest upgrading to Windows 7.
In case you're running Vista (info is not supplied), this is a known Vista bug with not much to do against it which has been there from the start. I suggest upgrading to Windows 7.
Look at his taskbar - he's using Windows 7.
Temperatures are ok - GPU isn't overclocked.
So this must be a driver problem.
Can you test this with an older driver? 257.21 for example?
What graphic card have you had before?
If some from ATI: Have you cleaned the catalyst drivers completely?
best regards
v6ph1
PS: Maybe you got a card with a beta bios - so msi may has a new bios for your card?
taskbar can look like that in Vista
Fisrt of all clean all nvidia drivers with driver sweeper and install the latest Nvidia driver for your GTX 470 from Guru3d .
i read somewhere to use driver sweaper in safe mode to remove old driver and than install the new on , i have do it but the problem is now i get freeze and BSOD
play a few games and check if this error is reproduced in games as well . Check your Graphics card temperature immediately after this error is reproduced . if temperature is very high (around 90-95) , it means your card is getting heated very quickly then increase your default fan speed to around 75 %.
when i am playing i bfbc2 the only thing that happens is freeze in general when is loading a mission for example, but is not all times like, in 5 trays 2 i get freeze
and when i can play, i play in full max settings on a 22" monitor, 59-60 hz and temperature in 75-78 Cº
and in the 1 time i have install driver and traied to play this game freeze and in the 2 tentative during the game i get some green artifacts on , but only on time
i read somewhere to use driver sweaper in safe mode to remove old driver and than install the new on , i have do it but the problem is now i get freeze and BSOD
when i am playing i bfbc2 the only thing that happens is freeze in general when is loading a mission for example, but is not all times like, in 5 trays 2 i get freeze
and when i can play, i play in full max settings on a 22" monitor, 59-60 hz and temperature in 75-78 Cº
and in the 1 time i have install driver and traied to play this game freeze and in the 2 tentative during the game i get some green artifacts on , but only on time
if your getting coloured artifacts even if your temperature is below 80C , then your graphics card's Ram is corrupt which is what i initially feared when i read your post . i have gone through a similar problem in the recent past . no wonder your getting random freezes and BSODs . you need to replace this card from the shop you bought as it is unfortunately defective .
Can you test this with an older driver? 257.21 for example?
i always download the last one and at that time it was this driver the last one. And i m using now was in beta, and i have already try this beta, but now the beta becomes final version
What graphic card have you had before?
If some from ATI: Have you cleaned the catalyst drivers completely?
PS: Maybe you got a card with a beta bios - so msi may has a new bios for your card?
my card was a MSI GF 8800GTS
no, i never had a Ati VGA on this Computer
no i already try to see on MSI site for a bios update , but isn't on
And Yes i am using Windows 7
the taskbar is with Small icon on taskbar checke on taskbar settings
---------- Post added 22.07.10 at 00:00 ---------- Previous post was 21.07.10 at 23:55 ----------
that is the fu**ng problem ! i bought in USA NY and i am in brazil , no way to go back soon to USA
one more thing , download Furmark software and test your graphics card by that software in xtreme mode for around 5 minutes . this software is very good for testing your card . If you get artifacts , BSODs or freezes etc in around 5 minutes while running its test , than your card is 100% defective .
if you bought from US then contact the shop or the website you bought it from and tell them you need a replacement for this defective card . also try to find out MSI outlets in your country or in your area and contact them as well for assistance , they should replace your defective card .
RUn it for 6 min on stability test msaa 32x, full sceen 1680x1050 xtreme mode
max temp 87cº 82% fan speed
30-35 FPS
no bug found
when i stoped the only thing that freezed was the furmark a had to kill on task manager
thats excellent then ! it means is not defective since it was able to handle Furmark without any BSODs or artifacts . though now it becomes even tougher to find out this problem of what is exactly causing this .
btw have you deleted old nvidia stuff with driver sweeper and installed the latest 258.xx drivers of nvidia ? are the problems still there even after having the latest driver ? i suggest you also post your case in Guru3d forums as well . but i can assure you this "stopped and recovered" errors are tough to rectify at times and are generally have different solutions for different people , in my case my card's Ram had gone corrupt and i dont have any problems as such with my new GFX card .
if you have a spare PC at home or probably try to put the card at your friends house and try to use it for an hour or two in that machine and try to reproduce the error . if not , then its something else in your particular system causing this problem .
the thanks bottom is not working for me, so thanks
i will post this error in guru 3d to
if you read some my post eraly you will that i already used sweeper to remove
and this help me to dont get the problem on figure 1
but i still get, freeze, and some times i get automatic restart , i down know is was a BSOD because this happens when i wasn't on front of the Computer
just to know today 21/07/010 i get only on freeze with the 258.98 beta, and now i see that this driver becames Final version , so i download and installed over and until now i don't get any problem my related problem
PS: I will be out until 28/07, so when i came back i answer any post question
i am back? any new suggestion-
i still getting
this problem
http://img101.imageshack.us/img101/3757/72573003.jpg
but now with the driver version 258.96 yesterday i got 2 times this error in less than 2 hours doing nothing, just surfing on internet
happened to me when I installed the wrong drivers one time.
---------- Post added at 14:11 ---------- Previous post was at 14:10 ----------
some time ago i had this error message too, i had overclocked the card to the maximum, so it overheated (over 90 degrees) and this message popped up. i removed the OC settings and the problem disappeared, but i was unable to OC it much.
That was GF9800GTX
did you try and cross check this problem in another computer ? check if this error occurs in another Windows 7/Vista PC .
this is the problem , dont have how to test one another pc
check the temperatures of your GPU first and the ventilation of your whole case, then act further
check the temperatures of your GPU first and the ventilation of your whole case, then act further
he said in the thread that his max temp was 87 that too in Furmark , a software which will max out your card's potential .
also as i said before the solutions are different for different people and they can be very hard to find out . only way to conclude that card is not at fault is by checking at someone else's PC with Vista or Windows 7 installed as this error occurs in those 2 OS only , but of course the OS has nothing to do with the error .
yes o know, maybe i will install a nother win vista/7 in another partition for do a test if the problem persist
afterburner shows nVidia driver version 258.96 while in the error popup it's 197.03 and it is wierd, perhaps the OS is causing this then. Mine 9800GTX has similar temperatures, i still cant play games longer than 2 or 3 hours, when the temperature reaches more than 85 degrees, even if the inside of my case is clean and in winter when the room is colder itself :) For this reason i put a bigger zaalman cooler onto my card, but thats another story... By default settings and idle it should be fine, otherwise there is a problem with the drivers or cooling/OC'ing, so try your card out with fresh system and see wats happening :)
Maybe because you dont read all the post in page 1 LOl, i get this error on all version
"Note the error on the image 1 is when i was using thre driver that i downloaded from MSI, but the same error i was getting for the newest , the beta too."
Just to know i have make a fresh install of my windows 7 but the problem show up again driver stopped working and was recovered bla bla
has to be a defective card then .its tough to find out the cause but most of the times it turns out that the card's Ram is corrupt and i suspect the card is defective . i encountered the same thing , and the card was at fault . i have a new GFX card it works great . if you even google search this problem , most of the users have RMA'ed the defective card .
yes thanks , so i am really fu*kup because i bought this in us and i live in south America and in my country they( MSI)not support international (buy)
Maybe i can ship to MSI usa for rma, but i dont think it will work
sh***t
you should definitely contact MSI and tell them about the defective card and tell them you need to RMA the card . also tell them specifically that MSI has to pay for the courier when you send the card to their company since the card is defective from the start . even if MSI does not have a company in your country , that does not mean they cannot send a courier to collect the card . GTX 470 is an expensive gaming card and they should help you in RMA'ing the defective card .
you should definitely contact MSI and tell them about the defective card and tell them you need to RMA the card
Already contact msi GLOBAL and US MSI and the store where i bought
also tell them specifically that MSI has to pay for the courier when you send the card to their company since the card is defective from the start
the ship from me to MSI i need to pay, and Customs House services too, but if the product is defective and is in Warranty the will pay the ship back to me, but not Customs House service in my country (but the problem with the Customs House can be avoid if you pay some tax for filling a declaration in post office and specify that the product is RMA shipping)
even if MSI does not have a company in your country
Msi has a office in my country but they don't cover Warranty for purchase out side country for residents. in brazil. The only exception for international purchase is if i was foreign staying in Brazil and the product was bougth less than 90 days from the problem. so is not my case
but only to be 100% sure that is a problem with the card i will try to find someone else system, where i can test my card on it
another strange thing is that when i play game like gta4 and bad company 2 for 1 or 2 hours i don't see any artifact or driver problem, o BSOD or freeze.
NOTE: In a forums in my country someone sad he was getting the driver stopped working because he was using 2 monitors dual view and the problem go away when he take off the second monitor using only on.
i will try that just in case . but even was the solution for my problem the card is not good since the vga was made for this purpose too
thank alot
i will thy some helo in guru3d , i was unable to register in there forum because they had a problem with the registration form
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